FAQ

We do not accept cancellations, returns, or exchanges due to customer reasons after an order has been completed.
Please understand this in advance.

Orders are usually shipped within 7 business days from the date of order (date of payment), excluding Saturdays, Sundays, and holidays.
When your order has been shipped, you will be notified by e-mail that your order has been shipped.
You can check the delivery status of your package on the shipping company's website by checking the invoice reference number in the e-mail.
*Please note that the arrival of your order may be delayed due to traffic conditions caused by the year-end and New Year holidays, major holidays, bad weather, disasters, etc.

Please note that you may not be able to receive our automatic e-mails due to domain settings or other reasons.
If you have registered a cell phone e-mail address, it may have been automatically blocked by your smartphone carrier's settings.
The domain of the e-mail sent from our company is "@gcyamasaki.com".
If you are using a domain-specified receiving function at your provider, please change your settings to allow receipt of e-mails sent from "@gcyamasaki.com".

Payment methods cannot be changed after an order has been completed. Please understand this in advance.

If the change is to be made before the product has been shipped, please contact us using the Contact Us Form to inform us of the address to be changed.
Please note that we may not be able to accept the change if the product has already been shipped, or even before the product has been shipped, depending on the timing.

The shipping company and tracking number will be listed in the "Shipping confirmation" email sent from our store after your order has been shipped.
You can check the current delivery status on the shipping company's website by clicking the link of the tracking number in the e-mail.

Please check if you have not received a "Shipping confirmation" e-mail to your registered e-mail address, and then contact us using the Contact Us form.

Please include your order number in the email.

Payment to the store is confirmed "at the time of order" and charged to your credit card company.
The credit card closing date and debit date (payment date) differ depending on the credit card company.
Please contact your credit card company for details.